Support

Write to support@majliscrm.com and a person reads it. We answer within one working day, Sunday to Thursday, Dubai time. There is no phone queue and no ticket number to quote.

It helps to include the email address you sign in with, the name of your brokerage, what you expected to happen, and what happened instead. A screenshot saves a round trip.

• You cannot sign up in the app. Agents are invited into a brokerage's workspace, so ask your founder or administrator to add you. The invite arrives by email with a password to change on first sign-in.
• Forgotten password: a founder or administrator can send you a new one from the team page. If you are the founder, write to support@majliscrm.com.
• Wrong workspace: an email address belongs to one workspace at a time. Tell us which one you should be in and we will move you.

• What is in it: Today, leads, contacts, the calendar, tasks, outbound calling and, for founders, the dashboard. Listings, workflows, reports and settings live on the web, where there is room for them.
• Notifications: turn them on in Settings inside the app. If you said no the first time, your phone's own settings hold the switch.
• Calls and WhatsApp: the buttons hand off to your phone's dialler and to WhatsApp. If nothing happens, the app is probably not installed on that device.
• Deleting your account: Settings, at the bottom of the More tab. Your brokerage keeps the record of work you did, as it would if you left the company.

Subscriptions, invoices and plan changes are handled on the web by the brokerage that owns the workspace. If you are not sure who that is, ask your founder, or write to support@majliscrm.com and we will point you to the right person.

To report a security problem, write to support@majliscrm.com with "security" in the subject and we will treat it as urgent. For anything about personal data, including a request to export or delete it, see our Privacy Policy.